{"id":13,"date":"2026-07-08T15:52:51","date_gmt":"2026-07-08T15:52:51","guid":{"rendered":"https:\/\/test.anasaiseo.com\/?page_id=13"},"modified":"2026-07-09T17:24:34","modified_gmt":"2026-07-09T17:24:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/test.anasaiseo.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ea796 e-flex e-con-boxed e-con e-parent\" data-id=\"66ea796\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5d905 elementor-widget elementor-widget-heading\" data-id=\"5c5d905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund and Returns Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dae8c4e elementor-widget elementor-widget-text-editor\" data-id=\"dae8c4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1x55vnj\" data-start=\"3269\" data-end=\"3288\">Returns Overview<\/h3><p data-start=\"3290\" data-end=\"3532\">JD Bullion is committed to providing premium products and excellent customer service. Due to the nature of precious metals and fluctuating market prices, returns are subject to specific conditions and will be assessed on a case-by-case basis.<\/p><p data-start=\"3534\" data-end=\"3622\">We encourage customers to review product details carefully before completing a purchase.<\/p><h3 data-section-id=\"8jt82e\" data-start=\"3629\" data-end=\"3661\">Damaged or Incorrect Products<\/h3><p data-start=\"3663\" data-end=\"3765\">If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.<\/p><p data-start=\"3767\" data-end=\"3824\">To help us resolve your enquiry promptly, please provide:<\/p><ul data-start=\"3826\" data-end=\"3923\"><li data-section-id=\"1ltdx4k\" data-start=\"3826\" data-end=\"3845\">Your order number<\/li><li data-section-id=\"z6ihg\" data-start=\"3846\" data-end=\"3888\">Photographs of the product and packaging<\/li><li data-section-id=\"17lrfr0\" data-start=\"3889\" data-end=\"3923\">A brief description of the issue<\/li><\/ul><p data-start=\"3925\" data-end=\"3995\">Claims should be reported within <strong data-start=\"3958\" data-end=\"3970\">48 hours<\/strong> of receiving your order.<\/p><h3 data-section-id=\"1qetq90\" data-start=\"4002\" data-end=\"4019\">Change of Mind<\/h3><p data-start=\"4021\" data-end=\"4144\">Requests for returns due to a change of mind may not be accepted once an order has been confirmed, processed, or allocated.<\/p><p data-start=\"4146\" data-end=\"4246\">Where applicable, requests will be reviewed individually in accordance with Australian Consumer Law.<\/p><h3 data-section-id=\"1qz1kxu\" data-start=\"4253\" data-end=\"4274\">Return Eligibility<\/h3><p data-start=\"4276\" data-end=\"4331\">To be eligible for a return, products should generally:<\/p><ul data-start=\"4333\" data-end=\"4541\"><li data-section-id=\"1wvkyl5\" data-start=\"4333\" data-end=\"4377\">Be unused and in their original condition.<\/li><li data-section-id=\"tdvlt1\" data-start=\"4378\" data-end=\"4425\">Include original packaging and documentation.<\/li><li data-section-id=\"cdnoz7\" data-start=\"4426\" data-end=\"4478\">Not show signs of handling, damage, or alteration.<\/li><li data-section-id=\"u5kqi4\" data-start=\"4479\" data-end=\"4541\">Meet any applicable return conditions advised by JD Bullion.<\/li><\/ul><p data-start=\"4543\" data-end=\"4607\">Returns that do not meet these requirements may not be accepted.<\/p><h3 data-section-id=\"16gn7dk\" data-start=\"4614\" data-end=\"4624\">Refunds<\/h3><p data-start=\"4626\" data-end=\"4725\">Where a refund has been approved, it will generally be processed using the original payment method.<\/p><p data-start=\"4727\" data-end=\"4739\">Please note:<\/p><ul data-start=\"4741\" data-end=\"4911\"><li data-section-id=\"m8rfos\" data-start=\"4741\" data-end=\"4776\">Refund processing times may vary.<\/li><li data-section-id=\"bbmwg4\" data-start=\"4777\" data-end=\"4841\">Shipping charges may not be refundable unless required by law.<\/li><li data-section-id=\"1igkr5s\" data-start=\"4842\" data-end=\"4911\">Additional verification may be required before processing a refund.<\/li><\/ul><h3 data-section-id=\"1w10ikq\" data-start=\"4918\" data-end=\"4931\">Exclusions<\/h3><p data-start=\"4933\" data-end=\"5010\">Returns may not be accepted for certain products or circumstances, including:<\/p><ul data-start=\"5012\" data-end=\"5150\"><li data-section-id=\"fzgn9w\" data-start=\"5012\" data-end=\"5028\">Special orders<\/li><li data-section-id=\"jxj9zu\" data-start=\"5029\" data-end=\"5054\">Custom sourced products<\/li><li data-section-id=\"1lc82uy\" data-start=\"5055\" data-end=\"5090\">Limited edition collectable items<\/li><li data-section-id=\"n93o22\" data-start=\"5091\" data-end=\"5150\">Products that have been altered or damaged after delivery<\/li><\/ul><p data-start=\"5152\" data-end=\"5227\">If you are unsure whether your purchase qualifies, please contact our team.<\/p><h3 data-section-id=\"1qwrr2i\" data-start=\"1680\" data-end=\"1703\">Contact Information<\/h3><p data-start=\"1704\" data-end=\"1722\">JD Bullion Pty Ltd<br \/>ABN: 16 663 828 528<br aria-hidden=\"true\" \/>ACN: 663 828 528<\/p><p data-start=\"1724\" data-end=\"1741\">Email: <a href=\"mailto:info@jdbullion.com.au\">info@jdbullion.com.au<\/a><\/p><p data-start=\"1766\" data-end=\"1787\">Phone: <a href=\"http:\/\/tel:+61 2 7248 6364\">+61 2 7248 6364<\/a><\/p><p data-start=\"1789\" data-end=\"1814\">Address: 10 Jamieson Ave Nth Curl Curl NSW Sydney, NSW, Australia, New South Wales 2099<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns Overview JD Bullion is committed to providing premium products and excellent customer service. Due to the nature of precious metals and fluctuating market prices, returns are subject to specific conditions and will be assessed on a case-by-case basis. We encourage customers to review product details carefully before completing a purchase. Damaged or Incorrect Products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":13,"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":1231,"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/1231"}],"wp:attachment":[{"href":"https:\/\/test.anasaiseo.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}