JD Bullion is committed to providing premium products and excellent customer service. Due to the nature of precious metals and fluctuating market prices, returns are subject to specific conditions and will be assessed on a case-by-case basis.
We encourage customers to review product details carefully before completing a purchase.
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
To help us resolve your enquiry promptly, please provide:
Claims should be reported within 48 hours of receiving your order.
Requests for returns due to a change of mind may not be accepted once an order has been confirmed, processed, or allocated.
Where applicable, requests will be reviewed individually in accordance with Australian Consumer Law.
To be eligible for a return, products should generally:
Returns that do not meet these requirements may not be accepted.
Where a refund has been approved, it will generally be processed using the original payment method.
Please note:
Returns may not be accepted for certain products or circumstances, including:
If you are unsure whether your purchase qualifies, please contact our team.
JD Bullion Pty Ltd
ABN: 16 663 828 528
ACN: 663 828 528
Email: info@jdbullion.com.au
Phone: +61 2 7248 6364
Address: 10 Jamieson Ave Nth Curl Curl NSW Sydney, NSW, Australia, New South Wales 2099
